Delivery time = processing time + delivery time

Processing

Usually it takes 3-5 working days to prepare your order.

shipping

We offer two shipping methods.

Super Savings (Free Shipping over $ 59): 7-15 business days
Customs tax or duty

Typically, customers are not charged any additional fees in the mail. However, some European countries may require you to pay customs duties or VAT according to your country's collection rules.


14 days easy return and exchange

Articles (except retail products, articles with special instructions) can be returned or exchanged within 14 days from the date of delivery.

Return and exchange conditions

Return progress

1. Please contact us within 15 days from the day you receive your order.

2. Retail products are not covered by the guarantee.

3. Returns must be in new condition, unused, unworn, unwashed, not altered in any way. Items returned with obvious use, makeup, deodorant, perfume, or stains will be refused.

4. Addresses on the package are not approved as return addresses. Returned packages without an authorized return address from a customer service representative will not be refunded or exchanged.


5. We do not offer FTC (Freight To Collect) service for the returned packages.


6. The return shipping fee is paid by the buyer.

Return progress

Contact our customer service at service@ibeautykey.com for a return authorization and return address.

Order cancellation

We offer full refunds if the order is canceled within 24 hours of purchase. You should send a help ticket by contacting us as soon as you decide to cancel the order. For orders that have been canceled but not shipped within 24 hours of purchase, we will offer a partial refund after applying a 15% cancellation fee. We will process the refund within one week of receiving your return package. For your information, the bank will take longer to process the refund (1 to 2 weeks depending on the CC company) if your original payment method is credit card. We DO NOT accept cancellation requests once the orders have shipped.

Contact us

If you run into any issues, please email us at service@ibeautykey.com.